A18k takes the security of your personal information seriously. Find out exactly what data we collect and how it's used — all explained in plain English.
We believe transparency is the foundation of trust. Here's a quick overview of how we protect your privacy.
All your personal information and financial data is encrypted and stored using SSL/TLS technology. No external party can access or read this information.
A18k never sells your personal information to third parties. Your data is used solely to improve our services.
We clearly state why each piece of information is collected. No sensitive data is used without your consent.
You may request deletion of your account and associated data at any time. We will action the request within the specified timeframe.
Our systems undergo regular security audits. Any vulnerabilities identified are addressed promptly.
You can opt out of promotional emails or SMS at any time. We respect your preferences and will not send you unnecessary messages.
Welcome to a18k's Privacy Policy. This policy applies to all users in Bangladesh who access a18k via website, mobile site, or any digital platform. We want you to fully understand what data is collected and why — so this policy is written in plain, easy-to-read English.
A18k's privacy policy is built to international data protection standards. Our goal is simple — to keep your personal information completely secure whenever you're betting on a18k or using any of our services. We believe protecting your privacy is not just a legal obligation; it's a commitment we stand by.
By using the a18k platform, you agree to this privacy policy. If you have any concerns, please reach out to our support team.
This policy applies to all a18k services — including Sports Betting, Live Casino, promotions, customer support, and all other interactions.
A18k only collects information necessary to provide our services. We never ask for data beyond what is needed. Here is a breakdown of what we collect:
| Data Type | Example | Necessary |
|---|---|---|
| Identity Information | Name, date of birth, National ID number | KYC Verification |
| Contact Information | Mobile number, email, address | Account Management |
| Financial Information | Mobile banking number, transaction history | Deposits & Withdrawals |
| Technical Information | IP address, device information, browser | Security & Fraud Prevention |
| Usage Data | Betting history, login times, favourite games | Service Improvement |
A18k does not collect sensitive data such as religious beliefs, political opinions, or medical information. Passwords are always stored in hashed form — no a18k employee can ever view your password.
A18k collects information through several methods. You should have a clear understanding of each so you can make informed decisions.
Information you provide when registering, making a deposit, or contacting our support team is collected directly. This data is given voluntarily and is essential for delivering our services.
When you use the a18k platform, certain information is collected automatically:
Limited information may be received from authorized third parties during payment processing or identity verification. This data is used solely to ensure security.
a18k will never ask for your password or full banking details over phone or email. Any such request is fraudulent.
A18k uses the information you provide for the following purposes. Each use is specific and aimed at improving your service experience:
We never use your data for profiling or automated decision-making that could be used against you.
A18k never sells your personal data. In certain limited circumstances, some information may be shared — but protecting your interests is always our priority.
All third parties we work with are contractually bound to uphold the same privacy standards we do.
A18k uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience. We use three types of cookies:
These cookies are essential for the site to function. They maintain login sessions, ensure security, and enable core services. They cannot be disabled, as the platform will not work without them.
This cookie remembers your preferred language, theme, and other settings so you don't have to set them up again each time you log in.
These cookies collect anonymous statistics to help us understand which parts of the site are most used and where improvements are needed. You can disable them through your browser settings.
Disabling all cookies may affect certain site features. You may experience issues with login or page loading.
A18k does not retain your data longer than necessary. Retention periods depend on the type of information and applicable legal requirements.
| Data Type | Retention Period |
|---|---|
| Account Information | Duration of active account + 5 years |
| Transaction Records | 7 years (as required by law) |
| KYC Documents | 5 years after account closure |
| Log Files & Technical Data | Up to 12 months |
| Marketing Preferences | Until consent is withdrawn |
Once the retention period expires, data is securely deleted or fully anonymized. Financial records are kept longer due to legal obligations.
Under a18k's Privacy Policy, you have several important rights. To exercise any of these rights, please contact our support team.
You may request to view what personal information we hold about you.
You may request corrections to any inaccurate or outdated information.
Under certain conditions, you have the right to request that your data be deleted.
You have the right to object to your data being used for marketing purposes.
You may request an export of your data in a standard, portable format.
You may request that we temporarily pause processing your data under certain circumstances.
A18k strictly does not serve anyone under the age of 18. We take special care to protect minors' privacy. Age is verified at registration and proof of age is required during the KYC process.
If a minor is found to have created an account, that account will be closed immediately and all collected data will be deleted. If a parent or guardian believes their child has registered on a18k, please contact our support team without delay.
Betting is strictly prohibited for anyone under 18. To learn more about responsible betting, visit our Responsible Gaming View the page.
A18k may update this Privacy Policy in part or in full at any time. For significant changes, you will be notified in advance via your registered mobile number or email. Continued use of the site after any changes constitutes your acceptance of the updated policy.
For any questions, complaints, or requests to exercise your rights under this Privacy Policy, please contact us:
We typically respond to privacy-related requests within 72 hours. For urgent matters, reaching us via live chat will get you a faster response.
This privacy policy was last updated in January 2026. The next review is scheduled for July 2026.
Your data is safe at a18k. Contact our support team at any time to view, correct, or delete your information.
Request to know what information we hold about you.
Request a correction to any outdated or inaccurate information.
Request deletion of your data, subject to applicable conditions.
Opt out of promotional messages at any time.
A18k is committed to protecting your data. Register with confidence and enjoy the best betting experience in Bangladesh.
⚠️ Betting is for ages 18 and above only. Please play responsibly.